On the one occasion I had to deal with an insurance company I found it a horrifically stressful situation. I'd written off a motorbike after only owning it one week (yes, I rode it like an idiot and deserved to crash). I had cracked ribs and a broken thumb, which isn't too bad in the grand scheme of things, but the most painful part was trying to have the insurance company pay out. They were adamant that the second hand bike I owned one week had lost 50% of its value. What they were offering was some twisted version of 'fair market price' yet there was no replacement for my bike at that price anywhere on the second hand market. After a lot of to-ing and fro-ing they eventually paid me something and I ended up a third of the value out of pocket. This strengthened my distrust of insurance companies.
Conversely, and somewhat ironically, I've found insurance companies in New Eden to be particularly amiable. Not only will they pay you exactly the value of the policy you took out on your ship, even though you wilfully took the ship into harms way, they will even pay 40% insurance if you forget to insure the ship. I always thought real life insurance companies could learn something from New Eden insurance. Always, that is, until I lost my Gnosis in lowsec the other day.
|Killmail Insurance Estimate|
Seems my dream of real life insurance companies learning from New Eden may be going the wrong way and the crooked tendencies of real life are merging into New Eden instead.